Ophelia: work support for social services

A work-support tool for the case worker’s day

Case workers in social services handle many cases in parallel. Information has to be gathered, assessments documented and follow-ups kept together over time, often across several systems. That is why we are developing Ophelia, a work-support tool that brings case management, documentation and analysis together in one place.

Ophelia helps the case worker keep the case in order, document consistently and see what needs following up. Professional judgement and decisions always remain with people.

Case management

One case overview with status, responsible case worker and next step. Cases can be searched, filtered and followed from first contact to closure, so nothing falls between the cracks when several people are involved.

Documentation

Structured documentation with the same shape from case to case. Notes, supporting material and assessments stay together, which makes handovers, reviews and returning to a case later easier.

Analysis support

When the material is complex, Ophelia helps structure the information, highlight risk and protective factors and surface information gaps. A first application area is cases involving domestic violence, where the case worker needs to see what is described, what is assumed and what requires further investigation.

How Ophelia is used

1. The case worker registers the case and adds information as it comes in.
2. Documentation follows a shared structure and is linked to the case.
3. When needed, the analysis support helps structure the material and point out what needs following up.
4. The case worker reviews, completes and assesses. Responsibility for assessments and decisions stays with the case worker.

An illustrative example

A fictional file describes recurring threats and contact with a trusted relative, but lacks information about the current situation. The analysis support can help separate described risks, possible protective factors and questions that need follow-up. It does not replace the case worker’s investigation or assessment.

Our own product, developed in Jönköping

Ophelia is developed by Threesoft AB. We work on product direction, the interface, technical architecture and AI support. It puts our ambition into practice: technology that gives people’s expertise more room.

See how Ophelia works

Ophelia’s website has more information about the way of working and the option to book a demonstration. Contact the team to discuss the conditions for use in your organisation.

Visit Ophelia